Subprocessors
Last updated 2026-04-17 (v1.1). PalUp uses the following subprocessors to deliver the service.
| Vendor | Purpose | Location | DPA Status |
|---|---|---|---|
| Anthropic (Claude) | AI conversation processing | United States | Signed |
| Google Cloud Platform | Infrastructure hosting (Cloud SQL, Cloud Run) | United States | Signed |
| Google (Gemini) | AI intent classification | United States | Signed |
| SendGrid (Twilio) | Transactional email | United States | Signed |
| Stripe | Payment processing | United States | Signed |
| MongoDB | Database storage (via GCP) | United States | Signed |
| Elastic Search | Vector search | Netherlands | Signed |
PalUp will notify merchants at least 30 days before adding new subprocessors. Merchants may object to new subprocessors within 30 days of notification per the terms of the Data Processing Agreement.
Last updated: 2026-04-17.